On Thursday morning, the Westminster police and fire departments sent a request to local news outlets — please spread the message that people should not call 911 for questions about the statewide stay-at-home order.
After Gov. Jared Polis announced his order Wednesday afternoon, the city’s emergency call center received a significant call volume from residents with questions about the order, police Sgt. Trevor Materasso said in an email.
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“Our dispatchers are receiving a tremendous number of calls related to general questions about the governor’s order and how that impacts them,” Materasso wrote. “It is very important that someone who needs access to police, fire, EMS are able to reach a dispatcher without delay.”
On Thursday afternoon, Aurora’s government twitter account advised residents to dial 211 with questions about the stay-at-home order. The message urged people to avoid calling 911 with general questions. Aurora’s 211 operators answer calls from 8 a.m. to 5 p.m., Monday through Friday, and they can accommodate more than 170 languages.
Do you have questions about COVID-19? Questions about the state Stay-at-Home order? DO NOT call 911 with general questions about COVID-19. Call 211 instead. 211 Resource Navigators are available to help Monday-Friday, 8 a.m.-5 p.m. and can accommodate over 170 languages. pic.twitter.com/66j6nq5Lo4
— City of Aurora, CO (@AuroraGov) March 26, 2020
Denver’s 911 center experienced a spike Monday after Mayor Michael Hancock announced a citywide order, Kelli Christensen, a Department of Public Safety spokeswoman, said. But those calls have since slowed.
In Denver, anyone with questions about the city’s COVID-19 response can call 311.